Job Description

You will:
Identify visitor needs and provide accurate visitor information including advice for directions, accommodation, and events in a friendly and timely manner
Operate the company Jeep
Set up the pop-up Visitor Centre at various locations in spring and summer
Roam in teams in high-traffic areas to provide recommendations and inspire experiences
Potential to lead information tours in Downtown Kamloops
Work outdoors for the majority of shifts
Conduct visitor surveys and collect data
Engage with potential visitors through phone, email, and social media
Visit local tourism partners to provide resources and identify needs
Collaborate with local culture and community groups to support their events
Submit monthly statistics to Destination British Columbia
Collaborate with team members by providing constructive feedback & new ideas
Support the marketing team as needed through content collection at events
Work alongside our volunteer visitor ambassador team, providing support and mentorship as needed
Support other departments with administrative tasks as required

Responsibilities & Qualifications

You are:
Excellent in customer service or have previous visitor servicing experience
Strong in digital communication, Microsoft Office, and Google Drive
An out-of-the-box thinker
Confident asking for additional support, training, and clarification
Confident navigating with maps in urban, rural, and remote areas; Self-aware to work in a fast-paced environment and quick to take initiative in slow times
Knowledgeable about local attractions and events

You have:
Class 5 driver’s license with a clean abstract
A valid Social Insurance Number and are legally entitled to work in Canada
Availability to work weekends and a minimum of TWO statutory holidays

Salary/Wage

20/hour

Other Perks/Benefits

We provide: Industry Familiarization Tour(s); Two SuperHost certifications; Destination BC’s Visitor Services Basics Certification, and more!

Job Application Process

Please email meghan@tourismkamloops.com with the subject line Roam Street Team Job Opportunity with: A video resume or cover letter and resume, availability from May-September, and any accessibility considerations.

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