Job Description

We are hiring Visitor Experience Team Members for the summer season who are passionate about the Sunshine Coast and supporting remarkable visitor experiences. If you can recommend a top-notch hiking trail, explain how to grab tickets for an upcoming event or read a map upside down, we’d love to hear from you.

The Visitor Experience Team provides welcoming and authentic service that supports the Sunshine Coast’s vital tourism economy by promoting area businesses, activities, and attractions. Our Team answers questions from visitors and locals in the Centre, at events, and visitor “hot spots” in our hybrid-electric Jeep.

Responsibilities & Qualifications

The Team provides on-site, phone, email, and mobile visitor services, ensuring the effective delivery of travel information to visitors. Our goal is to extend the visitor’s length of stay, improve geographic dispersion, support the local tourism economy, and support a remarkable travel experience in the region.

YOU WILL:
● Identify visitors’ needs and provide friendly, professional, accurate information, including advice for directions, attractions, accommodations, events and tourism products and services
● Develop a strong knowledge of Sunshine Coast Tourism’s (SCT) stakeholders (local businesses) and key marketing messages to effectively promote their products and services
● Distribute promotional materials and maintain inventory
● Promote the Sustainable Sunshine Coast initiative – conservation, electric vehicles, active transportation – and help spread emerging regional messages and concerns, such as fire safety and water restrictions
● Sell and stock retail merchandise and handle financial transactions via POS technology
● Comply with professional dress code and follow operating procedures, and health & safety protocols
● Gather and record accurate visitor statistics per Destination BC and SCT’s standards
● Participate in staff meetings, training, presentations, and other sessions as required
● Work on weekends and statutory holidays

Qualifications of employment – Canada Summer Jobs Grant Guidelines:
● Are between 15 and 30 years of age (inclusive) at the start of employment; are a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*; and are legally entitled to work according to the relevant provincial/territorial legislation and regulations.

Sunshine Coast Tourism requirements:
● Employees must live in the Southern Sunshine Coast region for the duration of the employment term
● A valid driver’s license is an asset, but not required
SCT is committed to the development of a diverse workforce. All qualified applicants are encouraged to apply.

Salary/Wage

19

Other Perks/Benefits

PERKS OF THE JOB: ● Flexible work schedule and locations - work primarily in Sechelt with the possibility of shifts at the Pender Harbour Visitor Info Booth (Madeira Park) ● Enjoy the Sunshine Coast vibes at outdoor events and pop-up locales ● Fun, casual work environment, meeting people from all over the world ● Work alongside kick-ass humans and join staff socials ● Participate in familiarization tours and team building to experience local activities and attractions, and learn about Sunshine Coast Tourism members ● Two free Sunshine Coast branded t-shirts to wear during your shifts - that you get to keep ● Employee discount on Visitor Centre retail merchandise ● Local knowledge training, Go2HR’s Safer Spaces & Destination BC’s certification courses ● Have a positive impact on the community through purposeful work

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllSafety Basics - Health & Safety OrientationAn Introduction to Equity, Diversity, and Inclusion (EDI)

Job Application Process

Please submit your resume and cover letter to: jobs@sunshinecoastcanada.com. Please indicate

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