Job Description

• Provide accurate information to visitors regarding destinations, transportation, accommodations, etc., options and costs, and suggest suitable products in the community, region or province via mail, phone, email and in person
• Assist individuals or groups to organize vacation/travel plans
• Promote and sell tourism related products and services
• Encourage new and return visits
• Gather and record accurate statistical information related to each visitor party
• Post up to date travel information on wildfires, road closures, and natural disasters
• Stock and sell retail merchandise and handle cash transactions
• As described in daily shift procedures: cash out and balance of Visitor Centre float, and inventoried items for sale
• Maintain public bathrooms and site cleanliness on a daily basis
• Maintain brochure racks and ensure adequate inventory is always on hand
• Gather information and aid in developing new resources
• Review existing materials and update them as necessary
• Work with industry partners
• Comply with professional dress code and grooming standards
• Follow all Standard Operating Procedures as outlined for the Visitor Centre
• Ensure the cleanliness and hygiene of restrooms, including regular cleaning, restocking of supplies, and addressing any maintenance needs. Perform other administrative tasks as required

Responsibilities & Qualifications

The successful applicant must complete the following training:
o Destination BC – Visitor Centre Basics
o SuperHost® Service For All™
o SuperHost® Foundations of Service Quality™
The successful applicant must have a good knowledge of and be proficient in:
o Public speaking and providing verbal information to guests.
o Some basic knowledge of cash handling, sales and marketing
o Basic computer skills and social media skills
o Knowledge of local attractions and the surrounding area
 
The successful applicant must demonstrate the following skills;
o Strong communication skills both verbal and written
o Analytical and problem-solving skills
o Verbal, written and listening communication skills
o Attention to detail and accuracy
o Good organizational and time management skills
o Customer relationship and service skills
The successful applicant must possess the following attributes;
o Friendly and approachable
o Be sensitive and be culturally aware
o Flexibility and the ability to work on one’s own.
o Integrity and confidentiality in all aspects of business

Salary/Wage

17.85

Recommended Training

SuperHost Foundations of Service QualitySuperHost Service For AllAn Introduction to Equity, Diversity, and Inclusion (EDI)

Job Application Process

Please apply with your resume and cover letter by email to elliot@albernichamber.ca

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