Job Description

Tourism Wells Gray is seeking a team of Visitor Information Counsellors to act is the important first welcome and greeting of visitors to Clearwater and Wells Gray Park. A Visitor Information Counsellor is an ambassador to tourism in our province – an extremely important role. As a Visitor Information Counselor you will identify visitor needs, offer information and sell tourism products and services. Visitor Information Counsellors have a direct impact on the visitor’s impression of BC, encouraging the purchase of tourism products and services, longer stays and travel in all regions of the province. Be part of a fun and dynamic team, where you get to work and promote beautiful Wells Gray Park, Clearwater and Wells Gray Country! In this position you will receive Destination BC Visitor Services training, and have the opportunity to be paid to enjoy and explore some of the tourism experiences in the area.

Responsibilities & Qualifications

Responsibilities:
– Identify information needs in support of visitor requests
– Provide accurate information to visitors regarding destinations, transportation, accommodation, etc, options and costs, and suggest suitable products in the community, region or province via mail, phone, email and in person
– Assist individuals or groups to organize vacation/travel plans
– Promote and sell tourism products and services
– Make accommodation, transportation, and guided trip reservations
– Distribute promotional materials
– Gather and record statistical information related to each visitor party
– Post current information of interest to visitors such as travel alerts, road, ski and weather reports
– Stock and sell retail merchandise and handle cash transactions
– Maintain brochure racks and ensure adequate inventory is always on hand
– Aid in maintaining a clean, sanitized, organized and welcoming centre
– Comply with professional dress code and grooming standards
– Follow all Standard Operating Procedures as outlined for the Visitor Centre
– Perform other administrative tasks as required

Job Requirements/Qualifications:
Preferred Knowledge, Skills and Abilities:
– Excellent communication skills – face to face, telephone and written
– Excellent customer service skills and organizational skills
– Able to work in a fast-paced environment and multitask
– Able to demonstrate initiative
– Resourceful
– Previous experience in sales and cash handling
– A consummate team player who is able to work independently
– Knowledge of attractions, events, tourism products/services in the local area
– Current computer skills including internet and email
– Knowledge of a second language
– Sensitivity to other cultures
– Outgoing, friendly, welcoming demeanor
– Ability to respond to emergency situations in the community or regionally in a positive, accurate, timely manner
– experience in the tourism industry would be beneficial

Salary/Wage

20/hr

Other Perks/Benefits

Each Visitor Centre Counsellor will receive 8 adventure hours to use to get paid while exploring places they havent been to within Wells Gray Park and Clearwater. This position is funded by the Canada Summer Jobs Grant, applicants must be between the ages of 16-30 to apply. The availability of this position is subject to Canada Summer Jobs Grant Funding.

Job Application Process

email resume and cover letter to Tourism Wells Gray: manager@wellsgray.ca

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