Enhancing Workplace Culture Through Employee Feedback
Gathering and implementing employee feedback is crucial for fostering a positive and psychologically safe workplace culture, especially in fast-paced workplaces within the liquor industry. When employees feel heard and valued by their employer, it leads to increased job satisfaction, higher retention and engagement, and improved overall performance. Additionally, tapping into employee insights can help drive innovation and continuous improvement,… Continue reading Enhancing Workplace Culture Through Employee Feedback
Mastering Conflict Resolution: A Guide for Workplace Leaders
Leaders Guide to Conflict Resolution: Conflict in the workplace is inevitable, but not all conflict is negative. Constructive disagreement can spark innovation and illuminate diverse perspectives. However, negative employee-to-employee conflicts can harm morale, productivity, and workplace culture. As leaders, navigating these situations effectively is essential for maintaining team cohesion and operational efficiency. When to Step… Continue reading Mastering Conflict Resolution: A Guide for Workplace Leaders
Enhancing HR with Technology: Practical Tools for Tourism and Hospitality Employers
First, some housekeeping – I’m not a “robot.” More specifically, I’m not Generative AI. Second, if you feel mixed emotions about bringing new HR technology into the workplace, you’re not alone. From team communication platforms to “AI in the workplace” policies, choosing the right tech is all about finding tools that create positive change across… Continue reading Enhancing HR with Technology: Practical Tools for Tourism and Hospitality Employers
De-escalation Scenarios Examples for Tourism & Hospitality
Discover industry-specific de-escalation strategies to handle challenging guest interactions across hotels, restaurants, nightlife venues, and ski hills. Learn proactive prevention tips, empathetic communication techniques, and effective incident responses to ensure safety, maintain professionalism, and foster positive experiences for staff and guests alike. Example for Pubs, Bars & Nightclubs Example for Hotels & Other Short-Term Accommodations… Continue reading De-escalation Scenarios Examples for Tourism & Hospitality
Tips for Navigating the Canada Summer Jobs Application
Tourism and hospitality employers interested in applying for the Canada Summer Jobs Program should read this article for expert tips from our Regional HR Consultant.
Handling Tips, Tipping Policy and Payroll Tax Requirements
In the food and beverage industry, handling tips and setting a tipping policy is an essential aspect of running a successful business but managing it requires careful planning. Whether tips are received electronically or in cash, there are specific considerations that restaurant owners and employees must be aware of to ensure compliance with payroll tax requirements and understanding the differences between cash and electronic tips and creating a fair tipping policy.
Immigration & Global Talent
The "BC Employer Guide" presentation slides offer an overview of recent changes affecting temporary foreign worker programs, student work permits, and immigration pathways. go2HR’s resource provides links to federal updates for Temporary Foreign Worker Programs and newly introduced caps on international student visas. It outlines the HIRES/EMPP initiatives that provide a framework for employing refugees in the tourism and hospitality industry, fostering workforce diversity and engagement. Additional resources include recruitment and retention tools for hiring through the Francophone Mobility program, and useful links to specialized HR tools, free services and industry training available through go2HR.
Click the link below to download the presentation
Modified Work Offer Template
This document is a template that can be used to offer suitable work (modified or alternate duties) to an injured worker based on their abilities and limitations. It is typically filled out collaboratively by the injured worker and their supervisor manager. For major injuries, the Functional Abilities Report can provide valuable guidance in this process.
Functional Abilities Assessment Template
This document is a template that can be used to determine capabilities and limitations when developing a return to work plan for an injured worker. It is typically sent with the injured worker to medical aid to be filled out by the healthcare professional (i.e. doctor and/or physiotherapist).
First Aid Regulatory Requirements – FAQs
This document answers frequently asked questions regarding first aid regulatory requirements for employers, focusing on first aid assessment, procedures, attendant training, drills, emergency transportation, and WorkSafeBC inspections. Employers should refer to OHS Regulation 3.17 and OHS Guideline 3.17 for comprehensive guidance when implementing First Aid practices in their workplace. For further assistance or to access more information, please… Continue reading First Aid Regulatory Requirements – FAQs
Key Considerations for First Aid Drills and Training
The document provides training and drill considerations for BC's new first aid regulation, including workplace site-specific training, conducting first aid drills, and examples of first aid drill scenarios in various industries.
Key Considerations for First Aid Procedures
This downloadable guide outlines WorkSafeBC’s updated first aid requirements for Tourism & Hospitality employers, covering key procedures for equipment, attendants, emergency response, inclusivity, and program maintenance to ensure full compliance by November 1, 2024.
First Aid Procedure – Example
This guide covers first aid management, detailing available equipment, attendant roles, and response protocols. Workers can access first aid via the First Aid Room or dispatch, with attendants responding within 10 minutes or activating emergency services.
First Aid Drill Report – Example
This document is a drill report detailing an incident at Lonnie's Hotel kitchen involving a worker getting minor burns from hot water, with observations, strengths, deficiencies, corrective actions, and procedural factors outlined for improvement.
Key Considerations for Workplaces with Multiple First Aid Attendants
This resource outlines essential procedures for workplaces with multiple first aid attendants, ensuring employees receive optimal care in emergencies.
First Aid Webinar Series
Welcome to the First Aid Webinar Series resource page! Here, you'll find recordings and materials from our webinars designed to help BC's tourism and hospitality employers navigate the new workplace first aid regulatory requirements. Access insights from industry experts, practical guidance for implementation, and resources to enhance your workplace injury response.
Compensation Checklist
Ready to tackle your compensation strategy? Our easy-to-use Compensation Strategy Checklist is here to help! Use this checklist as a pulse check on your strategy as you uncover the key elements of a top-notch rewards plan.
Navigating the Employee Exit Landscape
This article from the Regional HR Consultant for Cariboo Chilcotin Coast covers voluntary and involuntary terminations, with or without cause, and the role of progressive discipline in addressing employee misconduct or performance issues before termination.
Mental Health Survey (2024)
In Spring 2024, go2HR and CMHA BC partnered to conduct a provincewide survey of tourism and hospitality employers that focused on mental health in the workplace. The findings were eye-opening: while the vast majority (92%) recognized mental health as a workplace priority, most (72%) admitted they were unsure how to take action or where to… Continue reading Mental Health Survey (2024)
Safety Talk: Managing Wildfire Smoke Exposure
Summers in much of B.C. are increasingly hotter and drier, leading to more frequent and intense wildfires. Wildfire smoke has become a significant environmental and psychological hazard that workplaces and communities must manage. As a worker, it's crucial to be prepared and take measures to manage the effects of wildfire smoke and minimize exposure.
Creating a Psychologically Healthy Workplace
Ensuring the psychological well-being of your employees is just as crucial as maintaining their physical safety. A mentally healthy and safe workplace not only prevents harm to workers' mental health but also promotes their overall well-being.
WHMIS Pictogram
This poster helps workers understand the different hazards associated with the various products they may be using in the workplace. Print and post it in chemical storage areas, staff areas, or on Safety Notice Boards to promote a deeper understanding of product hazards.
WHIMIS For Workers Video
This video helps workers understand the primary changes to WHMIS 2015 — new hazard classes, new labelling requirements, and a revised safety data sheet format — as well as the responsibilities of their employers to provide education and training
WHIMIS For Employers Video
This video explains the primary changes to WHMIS 2015: new hazard classes, new labelling requirements, and a revised safety data sheet format. It also describes your responsibilities as an employer and the phases of implementation.
How to Improve Intergenerational Communication in the Workplace
The workplace has become a multi-generational environment. The cultural, economic and social variances between generations often makes productive communication difficult.
B.C. Tourism and Hospitality Career Awareness Research (2022)
In late fall 2022, go2HR did a deep dive into existing tourism and hospitality career awareness initiatives across B.C., Canada, and the globe, as well as best practices used by other industries to showcase jobs and careers to youth. With that history in hand, go2HR completed in-depth stakeholder interviews to understand from educators, associations and government to help identify gaps in tourism and hospitality career awareness and how we might fill them. Learn about the six key themes that emerged from this research.
B.C. Tourism and Hospitality Worker Perceptions Research (2022)
In late fall 2022, go2HR gathered data from workers key to tourism and hospitality industry recovery, and growth. We wanted to understand their awareness of industry jobs and careers, barriers to entering the workforce, and what messages might encourage people to consider tourism and hospitality when next looking for a job or a career. Learn more about what is important to these key audiences when it comes to looking for, or accepting a job in tourism and hospitality.
Bullying & Harassment Safety Talk Series – Cyberbullying
The Cyberbullying Safety Talk is part of our Bullying & Harassment Safety Talk series, aiming to offer workplaces a platform for open discussion and collaboration on fostering a safe and respectful environment.
Safety Talk Series – Navigating Challenging Interactions
Interacting with customers and providing great service is a critical part of front-line roles in the tourism and hospitality industry. Interactions are often positive but there can also be times when a front-line employee is faced with a challenging or confrontational situation.
Bullying & Harassment Safety Talk Series – Overview
The Bullying & Harassment Overview Safety Talk is part of our Bullying & Harassment Safety Talk series, aiming to offer workplaces a platform for open discussion and collaboration on fostering a safe and respectful environment.
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