SuperHost® Foundations of Service Quality™
A comprehensive and practical introduction to customer service best practices, SuperHost Foundations of Service Quality is an essential first step for all customer service professionals. Designed to sharpen in-demand transferable skills like teamwork, communication, and conflict resolution, this course is full of interactive activities and action-oriented tips to prepare you for the front lines.
Available online and in the classroom, this course covers topics like:
- Relationship between service quality, customer experience, and business objectives
- Tailoring service to meet and exceed customer expectations
- Communication etiquette and service recovery techniques
- Using metrics to assess customer experience and service quality
- Role of front-line employees in businesses success
Why Take Foundations of Service Quality? (aka What’s In It For You)
- Competitive advantage in the job market
- Enhanced transferable skills such as communication, adaptability, and resourcefulness
- Increased confidence and professionalism
Why Offer Foundations of Service Quality? (aka What’s In It For Your Business)
- Improved overall customer satisfaction
- Increased recognition for service excellence
- Improved employee competence and a happier, more productive workplace
Get 20% off SuperHost Foundations of Service Quality Online*. *No promo code needed; discount calculated at checkout. Limited time only.
Testimonials
I have had previous training in customer service with other companies and found that all necessary material was combined into a nice, efficient, effective course. [Foundations of Service Quality Online] was a great refresher with the added lesson on Net Promoter Scores that I wasn’t aware of. Good job and thank you!
Tristan M., Hazelton
Testimonials
Holiday Park Resort has supported the Superhost Program for many years. We believe the program really enables our staff to provide excellent customer service. [It] helps our staff team to understand that they are part of a team that are all working together to provide a great tourism experience in the Okanagan Valley.
Don Culic, General Manager, Holiday Park Resort, Kelowna
Testimonials
Doing the SuperHost course assisted me with thinking in an even more productive way and has contributed to my work ethic and positive relationships with colleagues and customers. I appreciate the course because of how it is divided and organized into logical modules, how the content is delivered with an experiential and interactive-based presentation, and how the information supports an authentic and genuine approach to relating to others in a work setting.
Angelkate R., Victoria
Testimonials
This course went above my expectations. Your course was engaging, colourful and far from dull, there were examples of real-life scenarios to work through. It was simple, easy to use and very easy to remember. I think that everyone working in customer service should take or be provided with this course.
Anonymous Course Evaluation
Q. What skill set will my employees gain from taking the Foundations of Service Quality™ course?
A. Participants who have successfully completed the Foundations of Service Quality course will have a good understanding of the key elements of excellent customer service, how to create an exceptional experience for your customers, and the importance of communicating effectively.
Q. I would like my employees to take the Foundations course. What are my options?
A. As an employer, you and/or your employees can consider the following options:
- Employees can register for the online course at train.go2hr.ca.
- Employees can register for any of the public classroom courses.
- You can contact a SuperHost Training Provider to arrange training with their SuperHost Certified Instructor.
- You can apply to become a Training Provider, and either hire a Certified SuperHost Instructor or send one of your team members to become an instructor to deliver training on site.
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